Best Mitel Support

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The Best Mitel Support – 24 Hours a Day, 7 Days a Week
For every business, access to the latest software updates and quality technical support are crucial to success. Therefore, Business Telecommunication Systems has developed a variety of Support Plans tailored to your needs. Each Mitel Support plan includes Mitel Software Assurance and access to our knowledgeable, factory-trained IT professionals who assist in managing your Telephone System. For the best Mitel Support, contact us today!

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font_size=”20″ text_color=”#0088cc” animation_type=”fade”]Benefits of a BTS Mitel Business Support Agreement[/fusion_text][fusion_separator style_type=”single solid” flex_grow=”0″ height=”20″ alignment=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” sep_color=”red” width=”80″ border_size=”3″ bottom_margin=”20″ /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” flex_wrap=”wrap” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ gradient_start_position=”0″ gradient_end_position=”100″ 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sticky_devices=”small-visibility,medium-visibility,large-visibility” absolute=”off” filter_type=”regular” filter_hover_element=”self” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ last=”false” border_position=”all” first=”true” min_height=”” link=””][fusion_checklist type=”icons” hide_on_mobile=”small-visibility,medium-visibility,large-visibility”][fusion_li_item iconcolor=”red” circlecolor=”rgba(244,244,244,0)”]Unlimited Mitel Technical Support 24/7/365[/fusion_li_item][fusion_li_item iconcolor=”red” circlecolor=”rgba(244,244,244,0)”]

Access to Mitel software releases and service packs

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Mitel software releases and service packs performed by our certified Mitel engineers.

[/fusion_li_item][fusion_li_item iconcolor=”red” circlecolor=”rgba(244,244,244,0)”]Access to Mitel’s Cloudlink platform[/fusion_li_item][fusion_li_item iconcolor=”red” circlecolor=”rgba(244,244,244,0)”]Access to Mitel Technology Migration Programs[/fusion_li_item][/fusion_checklist][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”avada” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” absolute=”off” filter_type=”regular” filter_hover_element=”self” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ last=”true” border_position=”all” first=”false” min_height=”” link=””][fusion_checklist type=”icons” hide_on_mobile=”small-visibility,medium-visibility,large-visibility”][fusion_li_item iconcolor=”red” circlecolor=”rgba(244,244,244,0)”]

Security and Compliance via software updates

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Cyber Security updates via software updates

[/fusion_li_item][fusion_li_item iconcolor=”red” circlecolor=”rgba(244,244,244,0)”]Support of IT compliance[/fusion_li_item][fusion_li_item iconcolor=”red” circlecolor=”rgba(244,244,244,0)”]Access to Mitel Technical Support Services[/fusion_li_item][fusion_li_item iconcolor=”red” circlecolor=”rgba(244,244,244,0)”]Hotfixes[/fusion_li_item][fusion_li_item iconcolor=”red” circlecolor=”rgba(244,244,244,0)”]

Admin and User Training

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We understand you have many options when choosing an IT Company to support your telecommunications infrastructure. However, when it comes to Mitel Support and other IT services, we have spent the last 4 decades separating ourselves from the competition. Consequently, BTS is the company you can rely on to provide superior service 24 hours a day, 7 days a week, globally.

Moreover, we know that for every business, access to the latest software updates and quality technical support are critical to success. Therefore, BTS has developed a variety of Mitel Support Plans to fit your needs. Whether you need Full Coverage or Basic, there’s a plan for you.

Why BTS:

[/fusion_title][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”” rule_size=”” rule_color=”” hue=”” saturation=”” lightness=”” alpha=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” font_size=”” line_height=”” letter_spacing=”” text_transform=”” text_color=”” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=”” logics=””]

Business Telecommunications Systems (BTS) has been a leading Mitel dealer in Southern California since 1981. With over 40 years of experience, we offer a comprehensive range of VoIP products. Our award-winning service and support team is dedicated to maintaining our longstanding tradition of quality products and commitment to excellence.

Furthermore, BTS excels in multi-site system environments, serving customers with systems ranging from 1 to over 60 sites. We are proud of our 95% customer renewal rate each year and consistently receive Mitel’s highest customer satisfaction ratings. In addition, with more than 20 years of expertise in VoIP products, our Mitel-certified technicians hold various certifications, including Mitel Engineering, Mitel Contact Center, Mitel Mobility, Mitel Connect Premise and Hosted, Cisco CCNA, Microsoft MCSE, Microsoft Server/Exchange, CTP, A++, Low Voltage C-7 License, and SSCA SIP certification, among others.

Moreover, we have extensive experience in designing, installing, and maintaining VoIP phone systems. Our diverse customer base includes cities and counties, banks and financial institutions, school districts, hospitals, law and accounting firms, water districts, and more. Many of our clients require high availability and operate globally.

Additionally, our Mitel Advanced certified support team is primarily based in Southern California. We collaborate with a broad network of dealers and support resources to provide the best and fastest services available. Notably, all calls to our live answer Tier 2 Call Center are answered by Certified Mitel Engineers. Our support team members have been with BTS for 11 to over 40 years, ensuring you speak with the same engineers each time, fostering a partnership rather than an ad hoc experience. Furthermore, we monitor all Mitel phone systems 24/7 and offer on-call emergency support round-the-clock.

For unparalleled VoIP solutions and support, trust Business Telecommunications Systems (BTS).

BTS offers Complementary Phone Bill Analysis and Network Assessment

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Mitel Software Updates

[/fusion_text][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” text_color=”rgba(226,2,2,0.7)” font_size=”20″ content_alignment=”center” margin_top=”-25″ fusion_font_variant_text_font=”400″ fusion_font_family_text_font=”‘Iowan Old Style’, ‘Apple Garamond’, Baskerville, ‘Times New Roman’, ‘Droid Serif’, Times, ‘Source Serif Pro’, serif”]

Keep your Mitel Phone System up to date with the latest software release.

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Through continuous software updates, Mitel ensures the platform you trust remains secure, more functional and can integrate with your ever – changing IT framework. All software patches and updates are performed by BTS certified Mitel Engineers.

[/fusion_text][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky”]Cybersecurity is imbedded in every Mitel business process when developing software enhances.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” flex_wrap=”wrap” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100″ pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100″ mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off” absolute_devices=”small,medium,large” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” sticky_transition_offset=”0″ scroll_offset=”0″ animation_direction=”up” animation_speed=”1.3″ animation_delay=”0″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ animation_type=”fade”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”avada” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” absolute=”off” filter_type=”regular” filter_hover_element=”self” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ margin_top=”21px” last=”true” border_position=”all” first=”true” min_height=”” link=””][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” text_color=”var(–awb-color5)” content_alignment=”center” font_size=”35″ fusion_font_variant_text_font=”400″ fusion_font_family_text_font=”‘Iowan Old Style’, ‘Apple Garamond’, Baskerville, ‘Times New Roman’, ‘Droid Serif’, Times, ‘Source Serif Pro’, serif”]

Our Support Agreements Include Unlimited Mitel Technical Support.

All of our Support Staff are Certified Mitel Engineers and are available to you 24 hours a day, 7 days a week for any major system failures. Our normal business hours are Monday – Friday 8am – 5pm to handle any minor system issues, technical questions, programming questions, or any other question or concern that may arise. Our Mitel Support agreements also includes minor programming changes. Our Mitel technician will log into your System with you, using our remote Agent and walk you through those changes. There is no limit to the number of Support calls, so feel free to call anytime you need us.

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Live answer call center Monday – Friday 8am – 5pm. Mitel Emergency Service available after hours, Holidays, and weekends.

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Business Telecommunications Systems (BTS) started business in 1981 to provide business class telephone systems, paging systems, and voice and data cabling. As the industry changed, so did BTS, and now 40 + years later we are now one of the largest Mitel Dealers in Southern California offering a complete range of VoIP Products. We are a solutions-oriented company with an award-winning service and support team and is dedicated to continuing our 40+ year tradition of quality products and a commitment to excellence.

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